Refund policy

Due to the nature of our products we do not accept returns on all digital products, crochet and magnets. Our pins may be returned in the condition in which they came in. If you wish to return a pin, please contact us at zeebeecrochet@gmail.com.

You can always contact us for any return question at zeebeecrochet@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like crochet products (due to the fibrous nature of yarn), custom products (such as special orders or personalized items), and digital products ( such as crochet patterns). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zeebeecrochet@gmail.com.